A corporate client selling through wholesale and other online platforms, with a broad product catalog and a growing presence across multiple marketplaces.
$1.48M
Recovered
74%
Reduction in Collection Time
189 → 49
Days Avg. Outstanding
Our client, a high-volume corporate wholesaler, was facing a liquidity crunch despite strong sales. Their internal systems couldn't keep pace with their growth across multiple marketplaces, leading to a massive backlog of “ghost” debt.
Average Invoice Outstanding Period
$400k
Current
$535k
31-60
$350k
61-90
$1060k
91+
A non-current AR balance of $1.91 Million sitting idle on the books.
Over $1.05M of that balance was older than 91 days with no recovery plan.
Collection efforts were reactive, leading to a 6-month delay in cash realization.
Problems prevented the collection of the remaining 22%
Sent account statements to confirm balances and resolved disputes by tracking payments or requesting proof. Resulted in acknowledgement of $872,000.
Sent multiple rounds of polite emails to customers. Discovered that none of them had been contacted by the client via email previously.
Called customers to request payments and discovered that many emails were unseen or undelivered due to incorrect email addresses or employee turnover.
For customers unable to pay the full amount, we offered installment plans after client approval. Resulting in recovery of 11% of total balance.
Approximately 20% of the customers were classified as high-value accounts, and management restricted direct contact with them.
Approximately 2% of the customers were unreachable, as some businesses had closed or could not be contacted via email or phone.
We implemented instant "Past Due" triggers, automated emails sent to customers as soon as the 24-hour grace period expired.
Established a high-touch human calling protocol for any invoice hitting the 15-day mark, preventing minor delays from becoming bad debt.
Began delivering consolidated monthly statements to all wholesale partners, eliminating the "I didn't see that invoice" excuse.
Introduced weekend and month-end closing processes to ensure the AR ledger never rested, even when the client's office was closed.
Within months, the aging buckets shifted dramatically. The “91+ Day” pile, once a $1M+ liability, was dismantled.
By September 27, 2025, the open balance had improved to:
$428,921
A 77% improvement
+91 Days
$326,747.56
61-90 Days
$77,166.74
31-60 Days
$25,007.18
Improved from 189.5 days to 49 days
Total open balance dropped to $428,921, a 77% improvement from $1.91M.
The average invoice lifecycle was cut by 140 days, from 189 to 49.
The client can now take on larger wholesale contracts knowing their back-office can handle the collection volume.
Stop letting unpaid invoices stall your growth. Let Acgile's specialized AR team clean your books and stabilize your cash flow.