How Acgile automated 500+ Monday orders for a US manufacturer running on TrueCommerce and NetSuite — and delivered a clean, ready-to-pick order book by 6:00 AM Eastern, every Monday.
EDI Provider
TrueCommerce
ERP
NetSuite
Trading Partners
Home Depot, Lowe's, Walmart, Do it Best, Grainger, Floor and Decor
This case study is part of a larger engagement covered in The $2.3M Recovery: Rebuilding a US Manufacturer's Accounting & EDI from Scratch. The client is a US-based consumer goods manufacturer shipping single-product, multi-configuration goods to major retailers through EDI. Acgile took over a chaotic NetSuite environment with multi-year reconciliation backlogs and rebuilt accounting, EDI, and dispute defense from the ground up. This page focuses on the EDI operations rebuild.
EDI was being managed by a single remote contractor who was fluent in Spanish but limited to written communication in English. The structural problem was not the person — it was the role configuration. EDI exception handling depends on real-time escalation: joining a TrueCommerce support call, calling a trading partner's vendor management line, or coordinating live across an EDI provider and the warehouse. None of those channels were available. Issues that could have been resolved in a phone call instead waited days for an asynchronous email exchange to converge.
The compounding effect was severe in the area where it mattered most: Monday order volume. Monday is the largest order day of the week for the client, particularly from Home Depot, with 500+ purchase orders routinely arriving at the start of the week. Each order required two correct decisions before it could be physically processed:
Under the previous configuration, Monday's orders typically did not reach a clean state in NetSuite until Friday. By the time the warehouse team had a workable order list, half a week of fulfillment runway had been lost.
Before
After
The rebuild had three components: an automated overnight intake pipeline, a fully automated outbound ASN and invoice cycle, and a repeatable trading partner onboarding posture.
Step 01
Acgile rebuilt the EDI intake process as an automated, time-boxed pipeline. The work combines TrueCommerce's transmission layer, NetSuite's CSV import update capability, and custom routing logic that applies the rules each retailer's routing guide specifies. The process is designed to complete during the overnight window so the warehouse team finds a clean, ready-to-pick order book when the day begins.
Result
Orders arrive throughout the night and are pulled into NetSuite at 5:00 AM Eastern. By 6:00 AM, every order has been categorized with its correct location and carrier through automated routing logic. Wrong-location and wrong-carrier errors are at zero.
Step 02
The outbound side was equally critical. The client factors invoices the moment they are sent, which means every day of delay in transmitting an ASN and an invoice is a day of delayed funding. Three small steps gated each transmission:
There was also a platform constraint: TrueCommerce's auto-pack script in NetSuite must be triggered for each item fulfillment before it can be transmitted as an ASN.
What we automated
PRO number application to fulfillment records, post-transmission flagging of ASN-sent and Invoice Sent dates, and orchestration around TrueCommerce's auto-pack trigger. We also restructured the operating cadence: orders processed at the start of the day, ASNs and invoices transmitted at the end of the day in a single batched pass.
Step 03
The same operating posture extends to growth. During the engagement, Acgile onboarded a new trading partner, Floor and Decor, end-to-end. Onboarding required coordinating EDI testing and certification with Floor and Decor's vendor management team, configuring TrueCommerce mappings, validating end-to-end transmission of EDI 850, 855, 856, 810, and 997 documents, and aligning routing logic with the retailer's routing guide. Once live, the new partner was integrated into the same automated Monday-morning pipeline.
EDI requires continuous coordination work that does not show up on a job description until it breaks. EDI certifications expire. Retailers update their EDI specifications, sometimes with limited notice. New product variations require new SKU mapping on both the trading partner side and the TrueCommerce side. Acgile's EDI team handles each of these directly — when a certification renewal is due, we coordinate it; when a retailer pushes a specification update, we test against it before it goes live in production; when a new product configuration is introduced, we work with TrueCommerce and the trading partner to build and validate the mapping. The default posture is that we do not wait for someone else to drive the resolution; we drive it.
Acgile runs cleanup engagements and ongoing managed accounting for US manufacturers, distributors, and SMBs on NetSuite and QuickBooks. If your books, your EDI, or your dispute defense aren't where they should be, the first conversation is on us.